Terms of service

Terms of Service

Effective date: 5 June 2026

Welcome to Castara London. These Terms of Service ("Terms") set out the rules for using www.castaralondon.com, including all content, products and services offered through the site. By browsing the website, placing an order or otherwise using our services, you accept these Terms in full.

If you do not agree with them, please refrain from using the website.

Who These Terms Apply To

These Terms bind every user of the website — browsers, customers and anyone submitting information through the platform. They equally cover any new features, tools or services we add to the shop in the future.

Using the Website Responsibly

By accessing the site you confirm that you are of legal age in your country of residence, or that you have permission from a parent or guardian.

You agree to use the website lawfully and in line with applicable regulations. It is strictly forbidden to disrupt, manipulate or damage the platform in any way — including by transmitting viruses or other malicious code.

The following conduct will likewise lead to access being withdrawn: unlawful activity of any kind, infringing intellectual property rights, harvesting data without authorisation, or interfering with the security of our systems.

Availability of the Service

We may limit, suspend or withdraw access to the website or individual services where operational, legal or security reasons make this necessary.

Information you submit (other than payment data) may travel across various networks and be adjusted to technical requirements along the way. Payment details are always transmitted through encrypted systems.

Copying, reselling or otherwise commercially exploiting any part of the service without our written permission is not allowed.

Accuracy of Content

We take care to keep all information on the site clear and correct, but we cannot promise that every detail is complete, current or free of errors. Reliance on the content is at your own discretion. Some material may be historical or archived and is shown for reference only.

Products, Prices and Availability

All items in the shop are subject to availability and may be offered in limited quantities.

We do our best to display products and colours faithfully; slight variations can occur depending on your screen settings.

We may limit sales by region, customer profile or order quantity, and we may change or withdraw product details and prices at any time.

Your Order

We reserve the right to refuse or cancel an order where necessary — for example in cases of suspected fraud, inaccurate details or breaches of our policies.

You are responsible for keeping your account and billing information accurate and up to date. If an order is changed or cancelled, we will contact you using the details given at checkout wherever possible.

Third-Party Tools and Links

The website may give you access to third-party tools or link to external platforms. These are provided "as is", without warranties of any kind, and you use them at your own risk. We accept no responsibility for the content, availability or practices of external services.

Ideas and Feedback You Send Us

If you send us suggestions, feedback or other submissions, we may use them without restriction unless the law provides otherwise. You warrant that anything you submit respects the rights of third parties and complies with applicable law.

Your Personal Data

How we collect and handle personal information is described in our Privacy Policy.

Errors and Corrections

Should the website contain inaccuracies, we may correct them, update information or cancel affected transactions where necessary — including after an order has been placed.

Liability

We cannot guarantee that the website will run without interruption or error. To the fullest extent permitted by law, Castara London is not liable for damages arising from the use of our services or products.

Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded, and nothing affects your statutory rights as a consumer under UK law.

Indemnity

You agree to hold Castara London and its associated parties harmless from any claims resulting from your breach of these Terms or misuse of the website.

If a Clause Is Invalid

Should any provision of these Terms prove unenforceable, the remaining provisions stay fully in force.

Ending Access

We may suspend or terminate your access to the website if these Terms are breached. Obligations that arose before termination remain valid where applicable.

Complete Agreement

These Terms, together with the policies they refer to, form the entire agreement between you and Castara London concerning the use of the website.

Governing Law

These Terms are governed by the laws of England and Wales. As a consumer, you also benefit from any mandatory protections of the law of the country in which you live.

Changes to These Terms

We may update these Terms at any time by publishing the revised version on this page. Using the website after changes are published means you accept the updated Terms.